Baby gifts in black, white and a little cream

Legal

Terms & Conditions

Last updated 28 September 2026

These terms apply to every order placed on zenqaroo.shop. Please read them before ordering. By placing an order you confirm that you accept them.

Who we are

zenqaroo.shop is operated by NATURAL BABY SHOWER LTD, trading as ZENQAROO, a private limited company registered in England and Wales under company number 08060806. Registered office: Windlebrook House, Guildford Road, Bagshot, Surrey, England, GU19 5NG, United Kingdom. Email: support@zenqaroo.shop. Telephone: +44 7772 894798. More details are on our Legal Information page.

Who can order

Our shop is for consumers aged 18 or over who buy for themselves or as a gift. We deliver to the countries listed on our Shipping page. We sell to consumers only; we do not offer wholesale or trade accounts.

Products, sizes and images

  • Each product page states exactly what you receive, for example a set of 2 muslin swaddles, 3 pairs of socks, or a gift basket with a numbered list of every piece in the box. The price covers exactly those items.
  • Gift basket photos show the box open with every piece laid out. Props in other photos (furniture, toys, clothing worn by the baby that is not part of the product) are not included.
  • Hats, mitts and socks, and the hats, mitts and socks inside gift baskets, come in the size you choose: 0–3 months or 3–6 months. See our Size Guide. Measurements may vary by up to 1 cm.
  • All prints are original ZENQAROO designs. We show black, white and cream as accurately as we can, but screens differ.
  • The fibre composition of each piece is printed on its sewn-in label. If you need it before ordering, email us and we will confirm it.
  • We make no health, sleep, developmental, organic, antibacterial or hypoallergenic claims about our products.

Prices and currency

  • Prices are shown in the currency of your delivery country with the currency code next to the amount (for example 58 USD, 46 GBP, 53 EUR, 409 DKK or 599 SEK). You pay in that currency. At checkout the currency follows your billing country.
  • Prices are final prices. Any VAT that we are required to charge on your order is included in the price shown.
  • Delivery costs are added at checkout and shown before you pay. Import duties or taxes that may be charged by your country’s authorities are explained on our Shipping page.
  • If a product is shown with an obviously wrong price because of a technical error, we contact you before dispatch and you may cancel the order with a full refund.
  • We do not run promotions, discount codes or countdown offers. Building your own box costs the same as buying the three pieces separately.

How a contract is made

  1. You add products to your cart (one at a time, or three at once with “Build a box”) and go to checkout, where you enter your details, an optional gift note and choose a payment method.
  2. Before you place the order you can review everything — products, sizes, quantities, prices, delivery cost and address — and correct any mistakes using the edit options or your browser’s back button.
  3. When you click “Place order and pay”, you make a binding offer to buy the products in your cart.
  4. We confirm receipt of your order by email straight away. The contract between you and us is concluded with this order confirmation email.
  5. If we cannot accept an order (for example because an item has become unavailable), we tell you promptly and refund any payment in full.

The contract can be concluded in English, German, Danish, Swedish or French, depending on the language of the site you order in. We store the details of your order and send them to you in your order confirmation email. You can also view them in your account if you create one.

Gift orders

You can send an order straight to the new family by entering their delivery address at checkout. If you write a gift note, we add it to the blank cream card in the box. Prices are never included in the parcel. The order confirmation, dispatch email and any refund go to you as the buyer.

Payment

  • The payment methods available for your order are shown at checkout. Card payments are processed by our payment provider; we never see or store your full card details.
  • Your payment is taken when you place the order.
  • Your bank or card statement will show the charge as ZENQAROO.
  • All payments are made over an encrypted (HTTPS) connection. Our payment providers are certified to PCI DSS Level 1, the highest security standard of the card industry.

Delivery

We dispatch orders within 1–3 working days. Delivery costs, delivery times and information on customs are on our Shipping page. The risk of loss or damage passes to you when the goods are delivered to you or to a person you have named.

Right of withdrawal and returns

If you are a consumer in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. In addition, we accept returns of unused pieces within 30 days of delivery. Full information, including the model withdrawal form and our online withdrawal function, is in our Returns & Refunds policy and on the Withdraw from contract here page.

Faulty goods and legal guarantee

We are responsible for supplying goods that match their description and are free from defects. If an item is faulty or not as described, please contact us; you are entitled to the statutory remedies of your country (such as repair, replacement, price reduction or refund). In the EU the legal guarantee lasts at least two years from delivery; in Sweden you can report a fault for three years. Details are in our Returns & Refunds policy. We do not offer an additional commercial guarantee.

Using our products safely

Our pieces have no cords, ties or sewn-on small parts. Muslins are for use while your baby is awake and supervised and are not bedding. Take bibs off before sleep. Check each piece before use and stop using it if it is damaged. Follow the care label.

Liability

We are liable for foreseeable loss or damage caused by our breach of these terms or our negligence. We are not liable for loss that was not foreseeable when the contract was made. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.

Personal data

We use your personal data only as described in our Privacy Policy.

Complaints and disputes

If you have a complaint, please email support@zenqaroo.shop. We reply within two working days and aim to resolve every complaint within 14 days.

We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board (information under the German Consumer Dispute Resolution Act, VSBG). Consumers in the EU can get free advice on cross-border purchases from the European Consumer Centre in their country (ECC-Net), for example Forbrugereuropa in Denmark or Konsument Europa in Sweden.

Applicable law

These terms are governed by the law of England and Wales. If you are a consumer living in another country, you keep the protection of the mandatory consumer laws of your country of residence, and you may bring proceedings in the courts of your country of residence.

Changes to these terms

We may update these terms from time to time. The version in force when you place your order applies to that order.